{"product_id":"beatbot-sora-30-robotic-pool-cleaner-iskim-ultra-robotic-pool-skimmer","title":"Beatbot Sora 30 Robotic Pool Cleaner + iSkim Ultra Robotic Pool Skimmer","description":"\u003ch3\u003eDescription\u003c\/h3\u003e\n\n\u003cp\u003e\u003cstrong\u003eBeatbot Sora 30 Robotic Pool Cleaner + iSkim Ultra Robotic Pool Skimmer: A complete pool cleaning bundle for underwater cleaning, surface skimming, and clearer daily maintenance.\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003eComplete Pool Care System:\u003c\/strong\u003e Sora 30 handles underwater cleaning across the floor, walls, waterline, and shallow platforms while iSkim Ultra manages water surface skimming.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eSurface to Floor Cleaning:\u003c\/strong\u003e This bundle helps remove floating debris before it sinks while also cleaning settled dirt, sand, leaves, and fine debris from the pool floor and walls.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eShallow Area Cleaning:\u003c\/strong\u003e Sora 30 reaches areas as shallow as 8 inches, including tanning ledges, sun shelves, and beach entries.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003e24\/7 Surface Skimming Support:\u003c\/strong\u003e iSkim Ultra uses solar assisted operation and a large debris basket to help keep the water surface cleaner throughout the day.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003e6,800 GPH Suction Power:\u003c\/strong\u003e Sora 30 provides strong underwater suction to help collect leaves, sand, algae, hair, and other pool debris.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eLarge Combined Debris Capacity:\u003c\/strong\u003e Sora 30 includes a 5.2L debris basket while iSkim Ultra includes a 9L surface debris basket, giving the bundle strong debris handling capacity.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eSmart Parking and Easy Retrieval:\u003c\/strong\u003e Sora 30 can rise to the surface and park near the pool edge after cleaning, while iSkim Ultra can be guided through the app for easy retrieval.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eApp Connected Control:\u003c\/strong\u003e Use the Beatbot app to manage cleaning modes, schedules, retrieval, and cleaning status for supported functions.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eDesigned for Residential Pools:\u003c\/strong\u003e Works with many above ground and in ground pools of common shapes and materials, including concrete, vinyl, fiberglass, ceramic tile, and stainless steel.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eAbout Sora 30\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003e4 Zone Pool Cleaning:\u003c\/strong\u003e Cleans the floor, walls, waterline, and shallow platforms.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eShallow Platform Reach:\u003c\/strong\u003e Cleans areas as shallow as 8 inches when the platform is large enough for operation.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eStrong Underwater Suction:\u003c\/strong\u003e 6,800 GPH suction power helps collect common pool debris.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003e5.2L Debris Basket:\u003c\/strong\u003e Large basket capacity helps reduce emptying frequency.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003e10,000 mAh Battery:\u003c\/strong\u003e Supports up to 5 hours of floor cleaning per charge.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eSmart Surface Parking:\u003c\/strong\u003e Automatically rises to the water surface and parks near the pool edge for easier retrieval.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eDual Filtration Support:\u003c\/strong\u003e Includes a 150 µm filter and supports an optional 3 µm ultra fine filter, sold separately.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eAbout iSkim Ultra\u003c\/h3\u003e\n\u003cul\u003e\n  \u003cli\u003e\n\u003cstrong\u003eAutomated Surface Skimming:\u003c\/strong\u003e Removes floating leaves, pollen, insects, flowers, grass, and other surface debris.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eSolar Assisted Cleaning:\u003c\/strong\u003e Built in 24W solar panel and 10,000 mAh battery help support extended surface cleaning.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003e9L Debris Basket:\u003c\/strong\u003e Extra large basket capacity helps handle surface debris with less frequent emptying.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eClarifying Agent Compatibility:\u003c\/strong\u003e Works with the included clarifying agent kit to help support clearer looking pool water.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eSmart Navigation:\u003c\/strong\u003e Uses 20 high precision sensors and tri ultrasonic technology for surface coverage and obstacle handling.\u003c\/li\u003e\n  \u003cli\u003e\n\u003cstrong\u003eApp Control:\u003c\/strong\u003e Use the Beatbot app to steer, schedule, park, and monitor the skimmer.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eTech Specs\u003c\/h3\u003e\n\n\u003ctable style=\"width: 100%; border-collapse: collapse; font-size: 15px;\"\u003e\n  \u003ctbody\u003e\n    \u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eBundle Name\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eBeatbot Sora 30 Robotic Pool Cleaner + iSkim Ultra Robotic Pool Skimmer\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eBundle Includes\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eSora 30 Robotic Pool Cleaner + iSkim Ultra Robotic Pool Skimmer\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eCleaning Coverage\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eWater surface, floor, walls, waterline, and shallow platforms\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eRecommended Use\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eUse iSkim Ultra for daily surface skimming and Sora 30 for floor, wall, waterline, and shallow platform cleaning\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003ePool Classification\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eAbove ground and in ground pools\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003ePool Shape\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eCommon residential pool shapes including rectangular, round, kidney, and freeform\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003ePool Material Compatibility\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eConcrete, vinyl, fiberglass, ceramic tile, stainless steel, and more\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eSaltwater Compatibility\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eYes, below 5,000 PPM\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eTotal Basket Capacity\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e14.2L combined basket capacity: 5.2L Sora 30 + 9L iSkim Ultra\u003c\/td\u003e\n\u003c\/tr\u003e\n\n    \u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eSora 30 Cleaning Coverage\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eFloor, walls, waterline, and shallow platforms\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eSora 30 Recommended Pool Area\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eUp to 3,229 ft²\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eSora 30 Minimum Cleaning Depth\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e8 inches for shallow platforms\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eSora 30 Suction Power\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e6,800 GPH\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eSora 30 Filter System\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e5.2L basket, standard 150 µm filter, optional 3 µm ultra fine filter\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eSora 30 Battery Capacity\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e10,000 mAh\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eSora 30 Runtime\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eUp to 5 hours floor cleaning\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eSora 30 Charging Time\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eApprox. 4.5 hours with 65W charging dock\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eSora 30 Weight\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e19.6 lbs\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eSora 30 Dimensions\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e17.09 × 15.20 × 10.51 inches\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eSora 30 Warranty\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e2 year limited warranty\u003c\/td\u003e\n\u003c\/tr\u003e\n\n    \u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eiSkim Ultra Cleaning Coverage\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eWater surface and water clarification support\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eiSkim Ultra Solar Panel Power\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e24W integrated solar panel\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eiSkim Ultra Battery Capacity\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e10,000 mAh\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eiSkim Ultra Charging Methods\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eSolar charging plus magnetic wireless charger\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eiSkim Ultra Charging Time\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003eApprox. 5 hours with magnetic wireless charger\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eiSkim Ultra Filter Basket\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e9L basket with 380 µm filtration\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eiSkim Ultra Motors\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e7 motor system\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eiSkim Ultra Sensors\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e20 high precision sensors with tri ultrasonic technology\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eiSkim Ultra Connectivity\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e2.4 GHz WiFi and app control, compatible with dual band routers\u003c\/td\u003e\n\u003c\/tr\u003e\n    \u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eiSkim Ultra Warranty\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd\u003e2 year limited warranty with full replacement protection\u003c\/td\u003e\n\u003c\/tr\u003e\n  \u003c\/tbody\u003e\n\u003c\/table\u003e\n\n\u003ch3\u003ePacking List\u003c\/h3\u003e\n\n\u003cul\u003e\n  \u003cli\u003eBeatbot Sora 30 Robotic Pool Cleaner ×1\u003c\/li\u003e\n  \u003cli\u003eSora 30 Charging Dock ×1\u003c\/li\u003e\n  \u003cli\u003eSora 30 Hook ×1\u003c\/li\u003e\n  \u003cli\u003eSora 30 Quick Start Guide ×1\u003c\/li\u003e\n  \u003cli\u003eSora 30 User Manual ×1\u003c\/li\u003e\n  \u003cli\u003eBeatbot iSkim Ultra Robotic Pool Skimmer ×1\u003c\/li\u003e\n  \u003cli\u003eiSkim Ultra Magnetic Wireless Charger ×1\u003c\/li\u003e\n  \u003cli\u003eiSkim Ultra Clarifying Agent Kit ×1\u003c\/li\u003e\n  \u003cli\u003eiSkim Ultra Hook ×1\u003c\/li\u003e\n  \u003cli\u003eiSkim Ultra Screwdriver ×1\u003c\/li\u003e\n  \u003cli\u003eiSkim Ultra Screws for Roller Brush ×4\u003c\/li\u003e\n  \u003cli\u003eiSkim Ultra Screws for Side Brush ×4\u003c\/li\u003e\n  \u003cli\u003eiSkim Ultra Quick Start Guide ×1\u003c\/li\u003e\n  \u003cli\u003eiSkim Ultra User Manual ×1\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eFAQ\u003c\/h3\u003e\n\n\u003cp\u003e\u003cstrong\u003eQ: How do the Sora 30 and iSkim Ultra work together?\u003c\/strong\u003e\u003cbr\u003e\nSora 30 cleans underwater areas including the floor, walls, waterline, and shallow platforms. iSkim Ultra cleans the water surface by collecting floating debris before it sinks. Together, they help maintain cleaner pool surfaces from the top of the water down to the pool floor.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eQ: Can both robots be used at the same time?\u003c\/strong\u003e\u003cbr\u003e\nYes. iSkim Ultra can handle surface skimming while Sora 30 runs an underwater cleaning cycle. Actual results may vary based on pool size, debris level, and water conditions.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eQ: Does Sora 30 clean the water surface?\u003c\/strong\u003e\u003cbr\u003e\nNo. Sora 30 focuses on floor, wall, waterline, and shallow platform cleaning. iSkim Ultra is included in this bundle for water surface skimming.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eQ: What areas does Sora 30 clean?\u003c\/strong\u003e\u003cbr\u003e\nSora 30 cleans the pool floor, walls, waterline, and shallow platforms. It can reach shallow areas as low as 8 inches when the platform is wide enough for safe operation.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eQ: What does iSkim Ultra remove from the water surface?\u003c\/strong\u003e\u003cbr\u003e\niSkim Ultra can collect floating debris such as leaves, hair, grass, pollen, flowers, seeds, insects, and other surface debris. Its 380 µm filter basket captures debris while the large 9L capacity reduces emptying frequency.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eQ: Is this bundle compatible with saltwater pools?\u003c\/strong\u003e\u003cbr\u003e\nYes. Both products are suitable for residential saltwater pools when the salt concentration is below 5,000 PPM.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eQ: Can this bundle be used in above ground pools?\u003c\/strong\u003e\u003cbr\u003e\nYes. Beatbot pool robots are designed for both above ground and in ground pools, as long as the pool meets the operating requirements for each model.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eQ: How long does Sora 30 run and charge?\u003c\/strong\u003e\u003cbr\u003e\nSora 30 uses a 10,000 mAh battery and can run up to 5 hours for floor cleaning. Charging takes approximately 4.5 hours with the included 65W charging dock.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eQ: How does iSkim Ultra charge?\u003c\/strong\u003e\u003cbr\u003e\niSkim Ultra uses solar assisted charging during daylight and also includes a magnetic wireless charger. A full charge using the magnetic wireless charger takes approximately 5 hours.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eQ: Can I control the robots through the Beatbot app?\u003c\/strong\u003e\u003cbr\u003e\nYes. Supported app features include mode selection, scheduling, cleaning status, retrieval, and surface control functions. App control availability may vary depending on whether the robot is on the water surface or underwater.\u003c\/p\u003e\n\n\u003ch3\u003eShipping Policy\u003c\/h3\u003e\n\n\u003cp\u003e\u003cstrong\u003eOrder Processing \u0026amp; Shipping Policy\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eAll orders are processed and shipped within 2–5 business days using fully tracked courier services. Our delivery partners include USPS, UPS, and FedEx. Processing times may vary depending on the brand or manufacturer.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eOrder Confirmation\u003c\/strong\u003e\u003cbr\u003e\nOnce your order is placed, you will receive an order confirmation email indicating that we have received your order. We pre-authorize your payment method and confirm stock availability with our suppliers. If the item is unavailable or on backorder, we will void the pre-authorization and notify you by email. If the item is in stock, we will process the charge and prepare your order for shipment.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eOrder Shipment\u003c\/strong\u003e\u003cbr\u003e\nOrders in stock will typically ship within 5 business days after processing. Tracking information will be emailed within 24 hours of shipment. If you do not receive tracking details within 6 business days, please contact us at \u003ca href=\"mailto:support@therobotdirect.com\"\u003esupport@therobotdirect.com\u003c\/a\u003e.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eShipping Coverage\u003c\/strong\u003e\u003cbr\u003e\nWe currently ship within the United States. Certain products may also be available for delivery to Canada if the checkout system allows your shipping address to be entered successfully.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eChanging Your Address\u003c\/strong\u003e\u003cbr\u003e\nIf your order has not yet shipped, contact us immediately to request an address change. Once shipped, we will do our best to assist, but additional courier fees for rerouting may apply and will be the customer’s responsibility.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eShipping Times\u003c\/strong\u003e\u003cbr\u003e\nEstimated shipping times are displayed on each product page. Delivery estimates are not guaranteed and may vary due to factors outside our control, such as carrier delays or manufacturer lead times. Customers will be notified of significant delays.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eShipping Options\u003c\/strong\u003e\u003cbr\u003e\nCurbside Delivery: Delivered to your curb or driveway, offered free of charge for eligible orders.\u003cbr\u003e\nThreshold Delivery: Brought to your porch or sheltered area.\u003cbr\u003e\nWhite Glove Delivery: Delivered to a room of choice, includes basic assembly and packaging removal.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eDelays\u003c\/strong\u003e\u003cbr\u003e\nIf your shipment is delayed, please contact our support team for updates. We will assist in resolving the issue in coordination with the carrier or supplier. Cancellations or chargebacks should only be filed after contacting support for resolution.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eContact Information\u003c\/strong\u003e\u003cbr\u003e\n\u003cstrong\u003eBusiness Name:\u003c\/strong\u003e The Robot Direct\u003cbr\u003e\n\u003cstrong\u003ePhone Number:\u003c\/strong\u003e \u003ca href=\"tel:+12526328669\"\u003e+1 252-632-8669\u003c\/a\u003e\u003cbr\u003e\n\u003cstrong\u003eEmail:\u003c\/strong\u003e \u003ca href=\"mailto:support@therobotdirect.com\"\u003esupport@therobotdirect.com\u003c\/a\u003e\u003cbr\u003e\n\u003cstrong\u003eCustomer Service Hours:\u003c\/strong\u003e Mon–Fri, 9 AM–5 PM EST\u003c\/p\u003e\n\n\u003ch3\u003eRefund and Return Policy\u003c\/h3\u003e\n\n\u003cp\u003e\u003cstrong\u003eCancellations \u0026amp; Refunds\u003c\/strong\u003e\u003cbr\u003e\nAt The Robot Direct, customers may cancel their order any time before it ships at no cost. Exceptions apply to custom or made-to-order products.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eCancellations (Before Order Ships)\u003c\/strong\u003e\u003cbr\u003e\nIf you need to cancel an order, contact us as soon as possible so we can issue a full refund before the order leaves the warehouse. You can reach us by phone, email, or website chat during business hours.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eCancellations of Custom Orders\u003c\/strong\u003e\u003cbr\u003e\nCustom or made-to-order products cannot be canceled or refunded once production has started, as these are built specifically to customer specifications. Your product warranty ensures you receive a fully functional and operational item.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eRefunds and Returns\u003c\/strong\u003e\u003cbr\u003e\nCustomers may request an exchange or return within \u003cstrong\u003e30 days\u003c\/strong\u003e of delivery unless otherwise specified by the manufacturer. Return eligibility varies by brand. Customers are responsible for return shipping costs and applicable restocking fees, which are 25% of the product cost.\u003c\/p\u003e\n\n\u003cp\u003eRefunds are issued to the original payment method within 5–10 business days after inspection and approval of the returned product.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eShipping Times\u003c\/strong\u003e\u003cbr\u003e\nEstimated shipping times are displayed on each product page. Actual delivery times may vary due to supply chain or carrier delays outside our control.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eDamages\u003c\/strong\u003e\u003cbr\u003e\nInspect your shipment upon delivery. Report any visible damage within 24 hours by emailing photos of the packaging, product, and damage details to \u003ca href=\"mailto:support@therobotdirect.com\"\u003esupport@therobotdirect.com\u003c\/a\u003e. Reports after 24 hours may not be eligible for a shipping damage claim.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWarranty\u003c\/strong\u003e\u003cbr\u003e\nWarranty terms vary by manufacturer. Refer to the product page for specific details. Warranty coverage applies to defects from normal use and excludes damage from misuse or neglect.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eChargebacks and Dispute Resolution\u003c\/strong\u003e\u003cbr\u003e\nIf you experience an issue with your order, please contact us directly. Our support team will assist with resolutions in accordance with our refund and warranty policies. Chargebacks should only be filed if communication and standard resolution procedures have been exhausted.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eContact Information\u003c\/strong\u003e\u003cbr\u003e\n\u003cstrong\u003eBusiness Name:\u003c\/strong\u003e The Robot Direct\u003cbr\u003e\n\u003cstrong\u003ePhone Number:\u003c\/strong\u003e \u003ca href=\"tel:+12526328669\"\u003e+1 252-632-8669\u003c\/a\u003e\u003cbr\u003e\n\u003cstrong\u003eEmail:\u003c\/strong\u003e \u003ca href=\"mailto:support@therobotdirect.com\"\u003esupport@therobotdirect.com\u003c\/a\u003e\u003cbr\u003e\n\u003cstrong\u003eCustomer Service Hours:\u003c\/strong\u003e Mon–Fri, 9 AM–5 PM EST\u003c\/p\u003e\n\n\u003ch3\u003eWarranty\u003c\/h3\u003e\n\n\u003cp\u003eThe Beatbot Sora 30 includes a \u003cstrong\u003e2 year limited warranty\u003c\/strong\u003e covering qualifying defects and functional failures under normal residential use. The iSkim Ultra includes a \u003cstrong\u003e2 year limited warranty\u003c\/strong\u003e with full replacement protection for qualifying defects and functional failures under normal residential use. Warranty service is provided according to the manufacturer’s warranty terms.\u003c\/p\u003e","brand":"Beatbot","offers":[{"title":"Deep Blue","offer_id":48218887979222,"sku":"XM_M1-A_and_F1","price":1348.0,"currency_code":"USD","in_stock":true},{"title":"Cosmic Orange","offer_id":48218888011990,"sku":"XM_M1-B_and_F1","price":1348.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0765\/1049\/4934\/files\/mb_-1_1.webp?v=1778297583","url":"https:\/\/therobotdirect.com\/products\/beatbot-sora-30-robotic-pool-cleaner-iskim-ultra-robotic-pool-skimmer","provider":"The Robot Direct","version":"1.0","type":"link"}