Shipping Policy
Order Processing & Shipping Policy
All orders are processed and shipped within 2–5 business days using fully tracked courier services. Our delivery partners include USPS, UPS, and FedEx. Processing times may vary depending on the brand or manufacturer.
Order Confirmation
Once your order is placed, you will receive an order confirmation email indicating that we have received your order. We pre-authorize your payment method and confirm stock availability with our suppliers. If the item is unavailable or on backorder, we will void the pre-authorization and notify you by email. If the item is in stock, we will process the charge and prepare your order for shipment.
Order Shipment
Orders in stock will typically ship within 5 business days after processing. Tracking information will be emailed within 24 hours of shipment. If you do not receive tracking details within 6 business days, please contact us at support@therobotdirect.com.
Shipping Coverage
We currently ship within the United States. Certain products may also be available for delivery to Canada if the checkout system allows your shipping address to be entered successfully.
Changing Your Address
If your order has not yet shipped, contact us immediately to request an address change. Once shipped, additional courier fees for rerouting may apply and will be the customer’s responsibility.
Shipping Options
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Curbside Delivery: Delivered to your curb or driveway, offered free of charge for eligible orders.
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Threshold Delivery: Brought to your porch or sheltered area.
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White Glove Delivery: Delivered to a room of choice, includes basic assembly and packaging removal.
Contact Information
Business Name: The Robot Direct
Email: support@therobotdirect.com
Phone: +1 252-632-8669
Customer Service Hours: Mon–Fri, 9 AM–5 PM EST
Refund and Return Policy
At The Robot Direct, customers may cancel their order any time before it ships at no cost. Custom or made-to-order products are not eligible for cancellation once production has started. Refunds are processed within 5–10 business days after inspection and approval of returned items. Returns are accepted within 30 days of delivery and subject to a 25% restocking fee.
Inspect your shipment upon delivery. Report any visible damage within 24 hours with photos to support@therobotdirect.com. Chargebacks should only be filed after contacting our team for resolution.
Contact Information:
The Robot Direct
support@therobotdirect.com
+1 252-632-8669
Mon–Fri, 9 AM–5 PM EST
Yarbo Warranty Policy
2-Year Limited Warranty + Optional 3-Year Extended Coverage
Yarbo products include a 2-Year Standard Limited Warranty and an optional 3-Year Extended Plan (total of 5 years) administered by AIG. Coverage begins on activation or three days post-delivery, whichever occurs first.
Includes: Yarbo Core, First Module, Battery, Docking Station, and Accessory Kit. See warranty table on product page for coverage details.
Contact Warranty Support:
The Robot Direct
support@therobotdirect.com
+1 252-632-8669
