Description

Beatbot AquaSense Pro: Advanced dual-mode pool cleaner for deep floor cleaning and extended surface coverage.

• Dual Cleaning Modes: Switch between long-duration water-surface cleaning or high-performance bottom cleaning for sparkling pool clarity.
• Efficient 7-Motor Drive: Multi-motor propulsion delivers stable traction, strong suction, and precise movement across all pool types.
• Intelligent Movement Planning: Built-in sensors help optimize routes for improved coverage and consistent cleaning efficiency.
• 3.7L Large Filter Basket: Captures leaves, sand, hair, and fine debris to reduce how often emptying is needed.
• Extended Runtime: Up to 9.5 hours of surface cleaning or up to 5 hours of bottom cleaning per charge.
• Fast Recharging: Fully recharges in approximately 3.5 hours under standard conditions.
• Shallow-Entry Compatibility: Supports beach-entry pools when operating in water deeper than 1.6 ft.
• App Connectivity: Use the Beatbot app for monitoring, settings, updates, and surface retrieval commands.
• Designed for Most Pool Types: Works in vinyl, fiberglass, ceramic, concrete, and stainless-steel pools—above-ground or in-ground.

Tech Specs

Packing List

• AquaSense Pro Robotic Pool Cleaner ×1
• Charging Dock ×1
• Hook ×1
• Quick Start Guide ×1
• User Manual ×1

FAQ

Q: Can this be used in a saltwater pool?
Yes. The AquaSense Pro can safely be used in saltwater pools with a concentration not exceeding 5000 ppm. Most residential salt pools fall well under this limit.

Q: What kind of swimming pool is suitable for the AquaSense Pro?
It is suitable for pools of many shapes and materials, including vinyl, fiberglass, ceramic tile, concrete, and stainless steel.

Q: Does it work on above-ground pools?
Yes. AquaSense Pro works on both above-ground and in-ground pool designs.

Q: What is the battery runtime?
AquaSense Pro can perform water-surface cleaning for up to 9.5 hours or bottom cleaning for up to 5 hours on a full charge. Actual performance may vary depending on pool conditions.

Q: Will it work with a beach-entry pool?
Yes, as long as the water depth is greater than 1.6 ft. If the water becomes too shallow, the robot will return to deeper water automatically.

Q: How big is the filter basket?
The AquaSense Pro features a 3.7 L debris basket.

Q: What is the battery capacity and charging time?
The AquaSense Pro includes a 10,400 mAh battery and requires approximately 3.5 hours for a full recharge. Charging may take longer in temperatures below 77°F.

Q: Why does the robot go offline after entering the water?
Water absorbs and scatters 2.4 GHz Wi-Fi signals, causing signal loss when the robot submerges. This is normal and expected behavior for all submersible devices using Wi-Fi.

Q: Does the connected WiFi support 5 GHz?
No. The robot connects using 2.4 GHz only. Dual-band routers are compatible, but if your network is set to 5 GHz only, enable a 2.4 GHz signal for pairing.

Shipping Policy

Order Processing & Shipping Policy

All orders are processed and shipped within 2–5 business days using fully tracked courier services. Our delivery partners include USPS, UPS, and FedEx. Processing times may vary depending on the brand or manufacturer.

Order Confirmation
Once your order is placed, you will receive an order confirmation email indicating that we have received your order. We pre-authorize your payment method and confirm stock availability with our suppliers. If the item is unavailable or on backorder, we will void the pre-authorization and notify you by email. If the item is in stock, we will process the charge and prepare your order for shipment.

Order Shipment
Orders in stock will typically ship within 5 business days after processing. Tracking information will be emailed within 24 hours of shipment. If you do not receive tracking details within 6 business days, please contact us at support@therobotdirect.com.

Shipping Coverage
We currently ship within the United States. Certain products may also be available for delivery to Canada if the checkout system allows your shipping address to be entered successfully.

Changing Your Address
If your order has not yet shipped, contact us immediately to request an address change. Once shipped, we will do our best to assist, but additional courier fees for rerouting may apply and will be the customer’s responsibility.

Shipping Times
Estimated shipping times are displayed on each product page. Delivery estimates are not guaranteed and may vary due to factors outside our control, such as carrier delays or manufacturer lead times. Customers will be notified of significant delays.

Shipping Options
Curbside Delivery: Delivered to your curb or driveway, offered free of charge for eligible orders.
Threshold Delivery: Brought to your porch or sheltered area.
White Glove Delivery: Delivered to a room of choice, includes basic assembly and packaging removal.

Delays
If your shipment is delayed, please contact our support team for updates. We will assist in resolving the issue in coordination with the carrier or supplier. Cancellations or chargebacks should only be filed after contacting support for resolution.

Contact Information
Business Name: The Robot Direct
Email: support@therobotdirect.com
Phone Number: +1 252 632 8669
Customer Service Hours: Mon–Fri, 9 AM–5 PM EST

Refund and Return Policy

Cancellations & Refunds
At The Robot Direct, customers may cancel their order any time before it ships at no cost. Exceptions apply to custom or made-to-order products.

Cancellations (Before Order Ships)
If you need to cancel an order, contact us as soon as possible so we can issue a full refund before the order leaves the warehouse. You can reach us by phone, email, or website chat during business hours.

Cancellations of Custom Orders
Custom or made-to-order products cannot be canceled or refunded once production has started, as these are built specifically to customer specifications. Your product warranty ensures you receive a fully functional and operational item.

Refunds and Returns
Customers may request an exchange or return within 30 days of delivery unless otherwise specified by the manufacturer. Return eligibility varies by brand. Customers are responsible for return shipping costs and applicable restocking fees, which are 25% of the product cost.

Refunds are issued to the original payment method within 5–10 business days after inspection and approval of the returned product.

Shipping Times
Estimated shipping times are displayed on each product page. Actual delivery times may vary due to supply chain or carrier delays outside our control.

Damages
Inspect your shipment upon delivery. Report any visible damage within 24 hours by emailing photos of the packaging, product, and damage details to support@therobotdirect.com. Reports after 24 hours may not be eligible for a shipping damage claim.

Warranty
Warranty terms vary by manufacturer. Refer to the product page for specific details. Warranty coverage applies to defects from normal use and excludes damage from misuse or neglect.

Chargebacks and Dispute Resolution
If you experience an issue with your order, please contact us directly. Our support team will assist with resolutions in accordance with our refund and warranty policies. Chargebacks should only be filed if communication and standard resolution procedures have been exhausted.

Contact Information
Business Name: The Robot Direct
Email: support@therobotdirect.com
Phone Number: +1 252 632 8669
Customer Service Hours: Mon–Fri, 9 AM–5 PM EST

Warranty

AquaSense Pro includes a 2-year limited warranty covering defects in materials and workmanship under normal residential use. Replacement is provided for qualifying issues during the warranty period.