Shipping Policy
Order Processing & Shipping Policy
All orders are processed and shipped within 2–5 business days using fully tracked courier services. Our delivery partners include USPS, UPS, and FedEx. Processing times may vary depending on the brand or manufacturer.
Order Confirmation
Once your order is placed, you will receive an order confirmation email indicating that we have received your order. We pre-authorize your payment method and confirm stock availability with our suppliers. If the item is unavailable or on backorder, we will void the pre-authorization and notify you by email. If the item is in stock, we will process the charge and prepare your order for shipment.
Order Shipment
Orders in stock will typically ship within 5 business days after processing. Tracking information will be emailed within 24 hours of shipment. If you do not receive tracking details within 6 business days, please contact us at support@therobotdirect.com.
Shipping Coverage
We currently ship within the United States. Certain products may also be available for delivery to Canada if the checkout system allows your shipping address to be entered successfully.
Changing Your Address
If your order has not yet shipped, contact us immediately to request an address change. Once shipped, we will do our best to assist, but additional courier fees for rerouting may apply and will be the customer’s responsibility.
Shipping Times
Estimated shipping times are displayed on each product page. Delivery estimates are not guaranteed and may vary due to factors outside our control, such as carrier delays or manufacturer lead times. Customers will be notified of significant delays.
Shipping Options
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Curbside Delivery: Delivered to your curb or driveway, offered free of charge for eligible orders.
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Threshold Delivery: Brought to your porch or sheltered area.
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White Glove Delivery: Delivered to a room of choice, includes basic assembly and packaging removal.
Delays
If your shipment is delayed, please contact our support team for updates. We will assist in resolving the issue in coordination with the carrier or supplier. Cancellations or chargebacks should only be filed after contacting support for resolution.
Contact Information
Business Name: The Robot Direct
Email: support@therobotdirect.com
Phone: +1 252-632-8669
Customer Service Hours: Mon–Fri, 9 AM–5 PM EST
Refund and Return Policy
Cancellations & Refunds
At The Robot Direct, customers may cancel their order any time before it ships at no cost. Exceptions apply to custom or made-to-order products.
Cancellations (Before Order Ships)
If you need to cancel an order, contact us as soon as possible so we can issue a full refund before the order leaves the warehouse. You can reach us by phone, email, or website chat during business hours.
Cancellations of Custom Orders
Custom or made-to-order products cannot be canceled or refunded once production has started, as these are built specifically to customer specifications. Your product warranty ensures you receive a fully functional and operational item.
Refunds and Returns
Customers may request an exchange or return within 30 days of delivery unless otherwise specified by the manufacturer. Return eligibility varies by brand. Customers are responsible for return shipping costs and applicable restocking fees, which are 25% of the product cost.
Refunds are issued to the original payment method within 5–10 business days after inspection and approval of the returned product.
Damages
Inspect your shipment upon delivery. Report any visible damage within 24 hours by emailing photos of the packaging, product, and damage details to support@therobotdirect.com. Reports after 24 hours may not be eligible for a shipping damage claim.
Warranty
Warranty terms vary by manufacturer. Refer to the product page for specific details. Warranty coverage applies to defects from normal use and excludes damage from misuse or neglect.
Chargebacks and Dispute Resolution
If you experience an issue with your order, please contact us directly. Our support team will assist with resolutions in accordance with our refund and warranty policies. Chargebacks should only be filed if communication and standard resolution procedures have been exhausted.
Contact Information
Business Name: The Robot Direct
Email: support@therobotdirect.com
Phone: +1 252-632-8669
Customer Service Hours: Mon–Fri, 9 AM–5 PM EST
Yarbo Warranty Policy
2-Year Limited Warranty + Optional 3-Year Extended Coverage
Transparent. Flexible. Fully Protected.
Yarbo is dedicated to providing long-lasting, high-performance products with reliable customer service. All eligible Yarbo products purchased in the United States through The Robot Direct include a 2-Year Standard Limited Warranty. Customers who purchase directly from TheRobotDirect.com may also purchase an optional 3-Year Extended Warranty powered by AIG — offering up to 5 years of total coverage.
Warranty Start Date
Warranty coverage begins on the earlier of:
| Event |
Description |
| Activation Date |
The activation date of the product via the Yarbo App, or |
| Delivery + 3 Days |
Three (3) calendar days after delivery of the product to the customer’s U.S. shipping address. |
Includes: Yarbo Core, First Module, Battery, Docking Station, and Accessory Kit.
For multi-module bundles, each module’s warranty begins independently — either from activation or three days post-delivery, whichever occurs first.
Customers can view active warranty periods in the Yarbo App under:
Settings > Privacy & Security > Warranty Management
Warranty Coverage Overview (Residential Use — United States)
| Product / Module |
Covered Components |
Warranty Period |
| Yarbo Core |
Motor, Battery, Circuit Board, Dock, Vision System, Frame, Shell |
2 Years by Yarbo + Optional 3 Years by AIG |
|
Tracks, Antennas (RTK, Bluetooth, HaLow) |
Not Covered (Consumables) |
| Lawn Mower Module |
Cutting Motors, Sensors, Height Motor, Shell, Headlight |
2 Years + Optional 3 Years |
|
Blades, Discs, Caster Wheels |
Not Covered (Consumables) |
| Snow Blower Module |
Auger / Impeller / Chute Motors, Sensors, Chute, Shell |
2 Years + Optional 3 Years |
|
Skid Shoes, Belts, Scraper |
Not Covered (Consumables) |
| Blower Module |
Impeller Motor, Camera Sensor, Impeller Housing, Shell |
2 Years + Optional 3 Years |
|
Nozzle |
Not Covered (Consumables) |
Optional 3-Year Extended Warranty (Years 3–5)
- Available to customers residing in the United States who purchase from TheRobotDirect.com.
- Administered by AIG (American International Group), a leading U.S.-based insurance provider.
- Must be selected at the time of checkout on TheRobotDirect.com — cannot be added retroactively.
- Extends the total coverage period to five (5) years while maintaining the same scope as the standard 2-Year warranty.
- Not available for purchases made through Amazon, Best Buy, TikTok Shop, or third-party marketplaces.
What the Warranty Does Not Cover
- Normal wear and tear (consumables such as blades, belts, scrapers, caster wheels, etc.).
- Damage from misuse, negligence, improper installation, or unauthorized repairs.
- Damage from third-party accessories or non-Yarbo replacement parts.
- Cosmetic damage that does not affect functionality (covered under the 30-day return policy).
- Environmental or weather-related damage (including water ingress, heat, corrosion, or freezing).
- Commercial, rental, or professional use — warranty applies only to residential use.
- Damage from use outside the United States or without valid proof of purchase.
- Tampered or altered serial numbers.
Additional Terms (U.S. Market)
- Warranty coverage applies only to the original purchaser in the United States.
- Replacement parts or units do not reset or extend the original warranty period.
- Customers may be responsible for two-way ground shipping to and from The Robot Direct’s U.S. service center.
- The Robot Direct and Yarbo are not responsible for indirect or consequential damages, including loss of use, downtime, or service interruption.
- Warranty claims must include proof of purchase and product serial number verification.
For warranty questions or assistance, please contact:
Contact Information
Business Name: The Robot Direct
Email: support@therobotdirect.com
Phone: +1 252-632-8669
Customer Service Hours: Mon–Fri, 9 AM–5 PM EST
