Our Authenticity
Every product sold by The Robot Direct is 100% genuine, sourced directly through our dealer relationships with manufacturers and their authorized distributors. We are an independent, U.S.-based retailer operated by BoloHighTicket LLC, a registered Rhode Island company.
What this means for every order
- New and genuine: All products ship brand new, in original manufacturer packaging, with serial numbers intact.
- Full manufacturer warranty: Products purchased from The Robot Direct carry full manufacturer warranty coverage valid in the United States.
- Traceable sourcing: Every item we sell can be traced to the manufacturer or an authorized distributor through our dealer records, purchase invoices, and supplier correspondence.
Our promise
If any item you receive from us is ever found to be non-genuine, we will refund your purchase in full — including shipping, with no restocking fee.
Questions about a product's origin?
We're happy to help. Call or text us at +1 252-632-8669 (Mon–Fri, 9AM–5PM EST) or email support@therobotdirect.com.
The Robot Direct · 700 Narragansett Park Dr, STE 100, Pawtucket, RI 02861