All orders are processed and shipped within 2–5 business days using fully tracked courier services. Our delivery partners include USPS, UPS, and FedEx. Processing times may vary depending on the brand or manufacturer.
Order Confirmation
Once your order is placed, you will receive an order confirmation email indicating that we have received your order. We pre-authorize your payment method and confirm stock availability with our suppliers. If the item is unavailable or on backorder, we will void the pre-authorization and notify you by email. If the item is in stock, we will process the charge and prepare your order for shipment.
Order Shipment
Orders in stock will typically ship within 5 business days after processing. Tracking information will be emailed within 24 hours of shipment. If you do not receive tracking details within 6 business days, please contact us at support@therobotdirect.com.
Shipping Coverage
We currently ship within the United States. Certain products may also be available for delivery to Canada if the checkout system allows your shipping address to be entered successfully.
Changing Your Address
If your order has not yet shipped, contact us immediately to request an address change. Once shipped, we will do our best to assist, but additional courier fees for rerouting may apply and will be the customer’s responsibility.
Shipping Times
Estimated shipping times are displayed on each product page. Delivery estimates are not guaranteed and may vary due to factors outside our control, such as carrier delays or manufacturer lead times. Customers will be notified of significant delays.
Shipping Options
Curbside Delivery: Delivered to your curb or driveway, offered free of charge for eligible orders.
Threshold Delivery: Brought to your porch or sheltered area.
White Glove Delivery: Delivered to a room of choice, includes basic assembly and packaging removal.
Delays
If your shipment is delayed, please contact our support team for updates. We will assist in resolving the issue in coordination with the carrier or supplier. Cancellations or chargebacks should only be filed after contacting support for resolution.
At The Robot Direct, customers may cancel their order any time before it ships at no cost. Exceptions apply to custom or made-to-order products.
Cancellations (Before Order Ships)
If you need to cancel an order, contact us as soon as possible so we can issue a full refund before the order leaves the warehouse. You can reach us by phone, email, or website chat during business hours.
Cancellations of Custom Orders
Custom or made-to-order products cannot be canceled or refunded once production has started, as these are built specifically to customer specifications. Your product warranty ensures you receive a fully functional and operational item.
Refunds and Returns
Customers may request an exchange or return within 30 days of delivery unless otherwise specified by the manufacturer. Return eligibility varies by brand. Customers are responsible for return shipping costs and applicable restocking fees, which are 25% of the product cost.
Refunds are issued to the original payment method within 5–10 business days after inspection and approval of the returned product.
Damages
Inspect your shipment upon delivery. Report any visible damage within 24 hours by emailing photos of the packaging, product, and damage details to support@therobotdirect.com. Reports after 24 hours may not be eligible for a shipping damage claim.
Warranty
Warranty terms vary by manufacturer. Refer to the product page for specific details. Warranty coverage applies to defects from normal use and excludes damage from misuse or neglect.
Chargebacks and Dispute Resolution
If you experience an issue with your order, please contact us directly. Our support team will assist with resolutions in accordance with our refund and warranty policies. Chargebacks should only be filed if communication and standard resolution procedures have been exhausted.
Yarbo is dedicated to providing long-lasting, high-performance products with reliable customer service. All eligible Yarbo products purchased in the United States through The Robot Direct include a 2-Year Standard Limited Warranty. Customers who purchase directly from TheRobotDirect.com may also purchase an optional 3-Year Extended Warranty powered by AIG — offering up to 5 years of total coverage.
Warranty Start Date
Warranty coverage begins on the earlier of:
Event
Description
Activation Date
The activation date of the product via the Yarbo App, or
Delivery + 3 Days
Three (3) calendar days after delivery of the product to the customer’s U.S. shipping address.
Includes: Yarbo Core, First Module, Battery, Docking Station, and Accessory Kit.
For multi-module bundles, each module’s warranty begins independently — either from activation or three days post-delivery, whichever occurs first.
Customers can view active warranty periods in the Yarbo App under: Settings > Privacy & Security > Warranty Management
Warranty Coverage Overview (Residential Use — United States)
How simple is it to attach different modules to the Yarbo Core?
Attaching and detaching different modules to the Yarbo Core is extremely easy—a simple push and click is all it takes! For a quick demonstration on how to connect the Snow Blower Module.
For how many years will the Yarbo Core 2025 remain compatible with future modules?
The Yarbo Core 2024 is designed to be forward-compatible with future modules for at least the next 5 years. This ensures that you can continue to use upcoming modules with your current system, enhancing its functionality and versatility over time.
Can I use the Yarbo Core without any modules?
Yes! The Yarbo Core comes with a smart assist module that not only supports towing but also includes advanced surveillance capabilities with real-time video streaming via its binocular front camera and side cameras. This makes the Yarbo Core a versatile, multi-functional robot that can follow you while carrying heavy loads, and double as a security robot to protect your property.
What's the tow capability of the Yarbo Core?
The towing capacity of the Yarbo Core is 3,500 lbs.
How big is the Yarbo core unit?
The dimensions of the Yarbo Core unit are 650mm x 570mm x 512mm, which is approximately 25.6 inches x 22.4 inches x 20.2 inches.
What is the speed capability of Yarbo?
Yarbo is capable of reaching a maximum speed of 2.3ft/s (0.7 m/s), ensuring both efficiency and safety during operation.
Is Yarbo designed to ensure the safety of pets and animals in its vicinity?
Ensuring the safety of your pets is a top priority for us. All Yarbo modules are featured with Intelligent Obstacle Avoidance System that uses advanced sensors and computer vision technology to detect and avoid obstacles in your yard, including pets. This system helps prevent potential collisions, ensuring the well-being and safety of your furry friends while Yarbo is in operation.
