Products sold by The Robot Direct are represented as new and genuine unless a product page clearly states otherwise. Depending on the brand, products are sourced through manufacturer programs, approved suppliers, and established U.S. distribution channels. We maintain procurement and order records for the products supplied to our customers. The Robot Direct is an independent U.S.-based retailer operated by BoloHighTicket LLC, a registered Rhode Island company.
Product activation and warranty
Where supported by the manufacturer, app-connected products can be activated through the manufacturer’s official application. Warranty terms and registration requirements vary by brand and model. Available warranty information is disclosed on the product page or can be confirmed with our support team before purchase.
New products and packaging
Products are intended to ship new in manufacturer packaging with identifying labels or serial numbers intact, unless a different condition or packaging arrangement is clearly disclosed before purchase. We do not knowingly sell counterfeit or imitation products.
How we fulfill orders
Orders are processed by our team and may ship from a manufacturer, supplier, or distributor warehouse in the United States, depending on the product. Free standard shipping is available on eligible orders within the contiguous United States. Tracking information is normally emailed within 24 hours after the order ships.
Customer service and return requests are handled by The Robot Direct. Manufacturer warranty claims may be administered by The Robot Direct, the manufacturer, or an approved supplier, depending on the applicable warranty program.
Our commitment
If an item supplied by us is confirmed to be non-genuine, we will provide a full refund, including any shipping charge paid, without a restocking fee.
Questions about a product’s source or warranty?
Business name: The Robot Direct, operated by BoloHighTicket LLC
Registration no.: 001792922
Phone: +1 252-632-8669
Email: support@therobotdirect.com
Administrative business address: 700 Narragansett Park Dr, STE 100, Pawtucket, RI 02861, United States
Customer service hours: Mon–Fri, 9 AM–5 PM EST