Description
- The Roborock Saros 10R represents the pinnacle of next generation smart cleaning with ultra slim design, industry leading suction, and the StarSight Autonomous System 2.0 for unrivaled navigation.
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22,000 Pa HyperForce suction lifts dirt, pet hair, and embedded debris from carpets, hardwood, and tile in a single pass.
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Ultra slim 3.14 inch design glides effortlessly under sofas, cabinets, and low furniture for complete coverage.
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StarSight Autonomous System 2.0 with 3D Time of Flight (ToF) sensors and an RGB camera delivers face recognition level precision for navigating under narrow legged furniture and suspended cabinets. No raised LiDAR tower.
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VertiBeam lateral obstacle avoidance navigates around cables, irregular furniture, and walls, cleaning along cords without manual intervention.
- Recognizes and adapts to 108 obstacle types with enhanced algorithms for seamless cleaning across every corner.
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Dual Anti-Tangle System combines the DuoDivide main brush and FlexiArm Riser side brush for 0 percent hair entanglement.
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Dual rotating mop pads with 8mm auto lift on carpets. Automatic mop detach at the dock allows vacuum only mode for carpets without wet mess.
- The Multifunctional Dock 4.0 provides auto empty, 176°F (80°C) hot water mop washing, warm air drying, auto refill, intelligent dirt detection with re mopping, and dock self cleaning.
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AdaptiLift Chassis with three wheel control crosses thresholds up to 4 cm and elevates on high pile carpets for deeper cleaning.
- Intelligent voice assistant responds to Hello Rocky even offline. Also compatible with Amazon Alexa, Apple Siri Shortcuts, Google Home, and Matter.
- Pet friendly features include Pet Snaps, Video Call and Cruise, and pet recognition for homes with animals.
- TÜV Rheinland certified for privacy and cybersecurity (ETSI EN 303 645). No images stored on cloud servers.
Specifications
- Suction Power: 22,000 Pa HyperForce
- Dock: Multifunctional Dock 4.0 (auto empty, 176°F hot water mop wash, warm air dry, auto refill, intelligent dirt detection with re mopping, dock self clean, auto mop detach)
- Brush System: DuoDivide main brush with FlexiArm Riser side brush (Dual Anti-Tangle System, SGS certified 0 percent entanglement)
- Mop System: Dual rotating mop pads with 8mm auto lift on carpets, automatic mop detach for vacuum only mode
- Navigation: StarSight Autonomous System 2.0 with 3D ToF sensors (QVGA ToF, 21,600 sensor points) and RGB camera, VertiBeam lateral obstacle avoidance
- Obstacle Recognition: 108 object types
- Chassis: AdaptiLift with three wheel control, threshold crossing up to 4 cm
- Battery: 6,400 mAh Lithium Ion, up to 180 minutes runtime
- Robot Dimensions: 13.9 in by 13.8 in by 3.14 in (ultra slim)
- Voice Control: Built in Hello Rocky assistant, Amazon Alexa, Apple Siri Shortcuts, Google Home, Matter
- Connectivity: Wi-Fi 2.4 GHz, Roborock App
- Certifications: TÜV Rheinland privacy and cybersecurity (ETSI EN 303 645)
- Condition: New
Shipping Policy
Order Processing & Shipping Policy
All orders are processed and shipped within 2–5 business days using fully tracked courier services. Our delivery partners include USPS, UPS, and FedEx. Processing times may vary depending on the brand or manufacturer.
Order Confirmation
Once your order is placed, you will receive an order confirmation email indicating that we have received your order. We pre-authorize your payment method and confirm stock availability with our suppliers. If the item is unavailable or on backorder, we will void the pre-authorization and notify you by email. If the item is in stock, we will process the charge and prepare your order for shipment.
Order Shipment
Orders in stock will typically ship within 5 business days after processing. Tracking information will be emailed within 24 hours of shipment. If you do not receive tracking details within 6 business days, please contact us at support@therobotdirect.com.
Shipping Coverage
We currently ship within the United States. Certain products may also be available for delivery to Canada if the checkout system allows your shipping address to be entered successfully.
Changing Your Address
If your order has not yet shipped, contact us immediately to request an address change. Once shipped, we will do our best to assist, but additional courier fees for rerouting may apply and will be the customer’s responsibility.
Shipping Times
Estimated shipping times are displayed on each product page. Delivery estimates are not guaranteed and may vary due to factors outside our control, such as carrier delays or manufacturer lead times. Customers will be notified of significant delays.
Shipping Options
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Curbside Delivery: Delivered to your curb or driveway, offered free of charge for eligible orders.
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Threshold Delivery: Brought to your porch or sheltered area.
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White Glove Delivery: Delivered to a room of choice, includes basic assembly and packaging removal.
Delays
If your shipment is delayed, please contact our support team for updates. We will assist in resolving the issue in coordination with the carrier or supplier. Cancellations or chargebacks should only be filed after contacting support for resolution.
Contact Information
Business Name: The Robot Direct
Email: support@therobotdirect.com
Phone: +1 252-632-8669
Customer Service Hours: Mon–Fri, 9 AM–5 PM EST
Refund and Return Policy
Cancellations & Refunds
At The Robot Direct, customers may cancel their order any time before it ships at no cost. Exceptions apply to custom or made-to-order products.
Cancellations (Before Order Ships)
If you need to cancel an order, contact us as soon as possible so we can issue a full refund before the order leaves the warehouse. You can reach us by phone, email, or website chat during business hours.
Cancellations of Custom Orders
Custom or made-to-order products cannot be canceled or refunded once production has started, as these are built specifically to customer specifications. Your product warranty ensures you receive a fully functional and operational item.
Refunds and Returns
Customers may request an exchange or return within 30 days of delivery unless otherwise specified by the manufacturer. Return eligibility varies by brand. Customers are responsible for return shipping costs and applicable restocking fees, which are 25% of the product cost.
Refunds are issued to the original payment method within 5–10 business days after inspection and approval of the returned product.
Damages
Inspect your shipment upon delivery. Report any visible damage within 24 hours by emailing photos of the packaging, product, and damage details to support@therobotdirect.com. Reports after 24 hours may not be eligible for a shipping damage claim.
Chargebacks and Dispute Resolution
If you experience an issue with your order, please contact us directly. Our support team will assist with resolutions in accordance with our refund and warranty policies. Chargebacks should only be filed if communication and standard resolution procedures have been exhausted.
Contact Information
Business Name: The Robot Direct
Email: support@therobotdirect.com
Phone: +1 252-632-8669
Customer Service Hours: Mon–Fri, 9 AM–5 PM EST
Warranty
Roborock provides a limited manufacturer warranty covering defects in materials and workmanship under normal home use. Coverage periods vary by model, generally 1–2 years for robot units and 6–12 months for accessories such as batteries, filters, and brushes.
The warranty does not cover damages resulting from misuse, accidents, unauthorized repairs, or neglect. Proof of purchase is required for all claims.
Contact Information
Business Name: The Robot Direct
Email: support@therobotdirect.com
Phone: +1 252-632-8669
Customer Service Hours: Mon–Fri, 9 AM–5 PM EST
