Description
- The Roborock F25 Combo and F25 ACE Combo are premium cordless wet and dry vacuums bundled with handheld attachments for versatile whole home cleaning beyond just floors.
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20,000 Pa suction with 450 RPM roller brush speed removes wet spills, food, hair, and dust in a single stroke.
- The F25 Combo is optimized for value and efficient home cleaning, while the F25 ACE Combo adds SlideTech 2.0 dual brushless motors and proactive DirTect self washing for next level convenience.
- Combo accessories include a handheld stick vacuum mode, crevice tool, upholstery brush, and dust mite controller for cleaning furniture, stairs, car interiors, and bedding.
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Tangle free roller brush with constant press scraper prevents streaks. Shark tooth blades capture hair for watermark free floors.
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180 degree lay flat design at 12.5 cm (4.92 inch) profile maintains full suction while sliding under furniture.
- Dual water tanks separate clean and dirty water (800 ml clean, 720 ml dirty) for hygienic performance.
- The omni sealed dock performs high temperature self washing and hot air drying to prevent odor and bacterial buildup.
- Up to 60 minutes of runtime in Eco mode covering up to 4,413 square feet per charge. Pouch battery offers 3x the lifespan of previous Roborock cordless models.
- Five layer filtration with cyclonic separation captures particles 8 times smaller than PM2.5.
- Roborock App compatible with voice alerts.
Specifications
- Suction Power: 20,000 Pa
- Cleaning Frequency: 450 RPM roller brush
- Combo Accessories: handheld stick mode, crevice tool, upholstery brush, dust mite controller
- Self Cleaning: high temperature roller wash with hot air drying at the omni sealed dock
- Filtration: five layer cyclonic filtration (particles 8x smaller than PM2.5)
- Water Tanks: 800 ml clean, 720 ml dirty (separated)
- Battery: pouch lithium ion (3x lifespan vs prior Roborock cordless models)
- Runtime: up to 60 minutes in Eco mode
- Coverage: up to 4,413 square feet per charge
- Charging Time: approximately 3 hours
- Design: 180 degree lay flat at 12.5 cm profile
- Display: LED smart display with voice alerts
- Connectivity: 2.4 GHz Wi-Fi, Roborock App
- Weight: approximately 9.5 lbs
- Dimensions: 10.8 in by 9.4 in by 43.3 in
- Condition: New
Shipping Policy
Order Processing & Shipping Policy
All orders are processed and shipped within 2–5 business days using fully tracked courier services. Our delivery partners include USPS, UPS, and FedEx. Processing times may vary depending on the brand or manufacturer.
Order Confirmation
Once your order is placed, you will receive an order confirmation email indicating that we have received your order. We pre-authorize your payment method and confirm stock availability with our suppliers. If the item is unavailable or on backorder, we will void the pre-authorization and notify you by email. If the item is in stock, we will process the charge and prepare your order for shipment.
Order Shipment
Orders in stock will typically ship within 5 business days after processing. Tracking information will be emailed within 24 hours of shipment. If you do not receive tracking details within 6 business days, please contact us at support@therobotdirect.com.
Shipping Coverage
We currently ship within the United States. Certain products may also be available for delivery to Canada if the checkout system allows your shipping address to be entered successfully.
Changing Your Address
If your order has not yet shipped, contact us immediately to request an address change. Once shipped, we will do our best to assist, but additional courier fees for rerouting may apply and will be the customer’s responsibility.
Shipping Times
Estimated shipping times are displayed on each product page. Delivery estimates are not guaranteed and may vary due to factors outside our control, such as carrier delays or manufacturer lead times. Customers will be notified of significant delays.
Shipping Options
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Curbside Delivery: Delivered to your curb or driveway, offered free of charge for eligible orders.
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Threshold Delivery: Brought to your porch or sheltered area.
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White Glove Delivery: Delivered to a room of choice, includes basic assembly and packaging removal.
Delays
If your shipment is delayed, please contact our support team for updates. We will assist in resolving the issue in coordination with the carrier or supplier. Cancellations or chargebacks should only be filed after contacting support for resolution.
Contact Information
Business Name: The Robot Direct
Email: support@therobotdirect.com
Phone: +1 252-632-8669
Customer Service Hours: Mon–Fri, 9 AM–5 PM EST
Refund and Return Policy
Cancellations & Refunds
At The Robot Direct, customers may cancel their order any time before it ships at no cost. Exceptions apply to custom or made-to-order products.
Cancellations (Before Order Ships)
If you need to cancel an order, contact us as soon as possible so we can issue a full refund before the order leaves the warehouse. You can reach us by phone, email, or website chat during business hours.
Cancellations of Custom Orders
Custom or made-to-order products cannot be canceled or refunded once production has started, as these are built specifically to customer specifications. Your product warranty ensures you receive a fully functional and operational item.
Refunds and Returns
Customers may request an exchange or return within 30 days of delivery unless otherwise specified by the manufacturer. Return eligibility varies by brand. Customers are responsible for return shipping costs and applicable restocking fees, which are 25% of the product cost.
Refunds are issued to the original payment method within 5–10 business days after inspection and approval of the returned product.
Damages
Inspect your shipment upon delivery. Report any visible damage within 24 hours by emailing photos of the packaging, product, and damage details to support@therobotdirect.com. Reports after 24 hours may not be eligible for a shipping damage claim.
Chargebacks and Dispute Resolution
If you experience an issue with your order, please contact us directly. Our support team will assist with resolutions in accordance with our refund and warranty policies. Chargebacks should only be filed if communication and standard resolution procedures have been exhausted.
Contact Information
Business Name: The Robot Direct
Email: support@therobotdirect.com
Phone: +1 252-632-8669
Customer Service Hours: Mon–Fri, 9 AM–5 PM EST
Warranty
Roborock provides a limited manufacturer warranty covering defects in materials and workmanship under normal home use. Coverage periods vary by model, generally 1–2 years for vacuum units and 6–12 months for accessories such as batteries, filters, and rollers.
The warranty does not cover damages resulting from misuse, accidents, unauthorized repairs, or neglect. Proof of purchase is required for all claims.
Contact Information
Business Name: The Robot Direct
Email: support@therobotdirect.com
Phone: +1 252-632-8669
Customer Service Hours: Mon–Fri, 9 AM–5 PM EST
