Description
The CHASING Poolmate Hydro4 SE Corded Robotic Pool Cleaner delivers powerful, intelligent cleaning for medium to large pools with no battery limitations. Designed for continuous operation, Hydro4 SE cleans the pool floor, walls, and waterline using an advanced S-shaped navigation path for efficient and consistent coverage.
Powered by a dual centrifugal pump system producing 5,070 GPH of suction, Hydro4 SE effectively removes leaves, sand, hair, and fine debris. Dual active brushes scrub pool surfaces while the large 4.1L top-loading filter basket with 180μm filtration captures debris and is easy to clean.
With support for the CHASING (POOLMATE) App, users can switch cleaning modes, schedule cleaning cycles, and manage operation remotely. After completing a cycle, the robot automatically docks at the pool edge for convenient retrieval.
Tech Specs
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Pool Type: Medium to large in-ground pools
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Max Pool Area: 1,614 sq. ft.
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Max Depth: 10 ft
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Applications: Private, public, and commercial pools
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Dimensions: 398 × 405 × 253 mm
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Weight: 6.5 kg
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Suction Power: 5,070 GPH / 320 L/min
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Cleaning Coverage: Floor, walls, and waterline
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Cleaning Path: Intelligent S-shaped algorithm
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Motors: 2 × turbine centrifugal pump motors, 1 × drive motor
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Brush System: Dual active PVC rollers
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Filtration: 180μm fine filter
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Filter Capacity: 4.1L top-loading basket
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Power Source: AC powered
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Cable Length: 40 ft / 12 m
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Obstacle Crossing: Drainage outlet up to 32 mm
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Recovery: Auto-docking at pool edge
Packing List
- 1 × Chaser Hydro4 SE Corded Robotic Pool Cleaner
- 1 × 40 ft (12 m) cable
- 1 × Power control box
- 3 × Crew
- 1 × O-ring
- 1 × User manual
FAQ
What kind of pool is suitable for a robotic pool cleaner like Hydro 4 SE?
This automatic pool cleaner is ideal for pools up to 15 meters long and 150 square meters in area, regardless of shape. It’s compatible with various materials, such as vinyl, fiberglass, and ceramic, making it versatile for different swimming pool types.
What types of water can this pool cleaner handle?
Withstanding water temperatures between 5 and 40°C, this automatic pool cleaner performs well in pools with chlorine levels up to 4ppm, salt levels up to 5000ppm, and pH levels from 7 to 7.8. It’s suitable for mineral hot tubs but not recommended for storage tanks or fish ponds.
Which areas of the pool can Hydro 4 SE clean?
Hydro 4 SE robotic pool cleaner effectively cleans the pool bottom, walls, and waterline, providing comprehensive automatic pool cleaning for a spotless swimming experience.
Can l place Hydro 4 SE pool robot anywhere in the pool to start working?
Yes, you can position this robotic pool cleaner anywhere in the pool to begin the cleaning cycle. Its user-friendly design allows for flexible setup.
How many filter type does it have?
Hydro 4 SE robotic pool cleaner comes with a single filter type. Please refer to the filter documentation for more details on its advanced pool filtration system.
How many cleaning modes does Hydro 4 SE robotic pool cleaner have?
Hydro 4 SE robotic cleaner offers three cleaning modes: Standard, Fast, and Ultra, allowing you to choose the automatic pool cleaning mode that best suits your pool’s needs.
Can I use Hydro 4 SE in rainy days?
Yes, Hydro 4 SE automatic pool cleaner can be used on rainy days. However, to ensure the durability of the device, the power control box should be kept dry and placed under a sheltered area to avoid prolonged exposure to rain.
Why can't the APP connect to the Hydro 4 SE machine after it enters the water?
According to the product design, the Hydro 4 SE only supports communication connections in ground environments. When the device is submerged, Bluetooth signals are blocked by the underwater environment, preventing the APP from connecting to the machine.
Shipping Policy
Order Processing & Shipping Policy
All orders are processed and shipped within 2–5 business days using fully tracked courier services. Our delivery partners include USPS, UPS, and FedEx. Processing times may vary depending on the brand or manufacturer.
Order Confirmation
Once your order is placed, you will receive an order confirmation email. We pre-authorize your payment method and confirm stock availability with our suppliers. If the item is unavailable or on backorder, we will void the pre-authorization and notify you by email. If the item is in stock, we will process the charge and prepare your order for shipment.
Order Shipment
Orders in stock typically ship within 5 business days after processing. Tracking information will be emailed within 24 hours of shipment. If you do not receive tracking details within 6 business days, please contact us at support@therobotdirect.com.
Shipping Coverage
We currently ship within the United States. Some products may also allow delivery to Canada if the checkout system accepts your shipping address.
Changing Your Address
If your order has not yet shipped, contact us immediately to request an address change. Once shipped, rerouting may incur additional courier fees.
Shipping Options
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Curbside Delivery: Delivered to your driveway or curb. Free for eligible orders.
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Threshold Delivery: Delivered to your porch or sheltered entrance.
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White Glove Delivery: Delivered to a room of choice, includes basic assembly and packaging removal.
Delays
If your shipment is delayed, contact our support team. We will assist by coordinating with the courier or supplier. Chargebacks or cancellations should only be attempted after contacting us for resolution.
Contact Information
Business Name: The Robot Direct
Email: support@therobotdirect.com
Phone: +1 252-632-8669
Customer Service Hours: Mon–Fri, 9 AM–5 PM EST
Refund and Return Policy
Cancellations & Refunds
Customers may cancel their order any time before it ships at no cost. Exceptions apply to custom or made-to-order products.
Cancellations (Before Order Ships)
If you need to cancel an order, contact us as soon as possible. We can issue a full refund before the item leaves the warehouse.
Refunds & Returns
Returns are accepted within 30 days of delivery unless otherwise specified by the manufacturer. Customers are responsible for return shipping and a 25% restocking fee.
Refunds are issued to the original payment method within 5–10 business days after inspection and approval.
Damages
If your item arrives damaged, report it within 24 hours with photos sent to support@therobotdirect.com.
Contact Information
Business Name: The Robot Direct
Email: support@therobotdirect.com
Phone: +1 252-632-8669
Customer Service Hours: Mon–Fri, 9 AM–5 PM EST
Warranty
Hydro 4 SE includes a 2-year manufacturer warranty. Warranty coverage varies by model.
For after-sales support, customers may contact Chaser engineers directly. The Chaser engineering team will manage the service process until the issue is resolved.